![]() ![]() When it’s done correctly, both the sharer and listener have the chance to ask questions, give feedback, and reach a mutual understanding. It boosts understanding: The whole point of active listening is to improve comprehension.It’s tough to overstate the importance of listening skills. Listening to understand, rather than just to hear, requires more of a conscious effort than the passive approach most of us are used to. When your coworker is finished, you quickly summarize the gist of the process as you’ve understood it, and your plan for what you’ll do next. ✅ Active listening: As your colleague breaks down the process, you ask clarifying questions to dig deeper into any confusing steps. ![]() There are a few steps that are unclear, but you’ll sort it out later. You follow along quietly and politely (while mentally making your to-do list for the day). ⛔️ Passive listening: A colleague walks you through the steps of a process you’re taking over. You wait until they’re finished before paraphrasing the details of the conflict and asking some follow-up questions. ✅ Active listening: You remove your hands from your computer keyboard, silence your phone, and then turn to fully face your direct report. You listen to their side of the story while clearing out old emails, occasionally butting in to offer some advice and prove that you’re paying attention. ⛔️ Passive listening: Your direct report stops by your desk to vent about an interpersonal conflict. So what does active listening look like in the real world? Compare this attentive listening style to its pesky yet far more common counterpart: passive listening. More than that, we just convey to the speaker that we are seeing things from his point of view.” Active listening examples The term “ active listening” has been around since the 1950s and was first used in an article written by psychologists Carl Rogers and Richard Farson, who wrote, “It requires that we get inside the speaker, that we grasp, from his point of view, just what it is he is communicating to us. Beyond just hearing another person, you’re giving them your full attention. You can think of active listening as the most engaged and committed form of listening to another person (you might also hear it called “attentive listening”). What is active listening?Īctive listening means listening to someone with the intent of hearing them, understanding their message, and retaining what they say. Let’s explore how active listening differs from the more halfhearted hearing most of us have grown accustomed to – and how you can condition your own active listening skills (no treadmill required). But while this communication technique doesn’t actually involve breaking a sweat, it does require you to invest some energy and stretch your comprehension muscles. Get stories like this in your inbox SubscribeĪctive listening might sound like something that happens on a treadmill or an exercise bike. How growth levers help your business go the distance More in Strategy Oh, snap! Did we just create the world’s first collaborative sonic brand? ![]() Organize the chaos: 5 steps to effective change management The upskilling imperative: now’s the time to future-proof your workforce More in Productivity Yes, it’s possible to be too good at your job Your resume gap doesn’t have to be a setback Hear us out! Active listening is worth the effort More in Communication Shared understanding: finding the “why” behind the “what” How Employee Resource Groups help build a culture of belonging More in Leadershipīeyond the buzzwords: Why interpersonal skills matter at work Putting your people first: the not-so-secret magic of servant leadership Use the coaching leadership style to help your team achieve its full potential It all starts with listening: Best practices for a successful ERG program “Teamwork makes the dream work”: an origin story More in Teamwork New data on flexible work holds good news for great teams Well-executed distributed work makes for happier, more productive teams Research confirms the importance of healthy workplace relationships ![]()
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